Blog Details

Complete Seller Onboarding & Management Process

Here’s the step-by-step process that every seller on your e-commerce website will follow to successfully onboard, set up their shop, and manage their products. This includes registration, verification, shop configuration, and more.

1. Seller Registration

• Username: A unique name to identify your seller account.

• Email Address: A valid email for communication and notifications.

• Password: Must meet the following criteria:

  • Contain at least one letter.

  • Include both uppercase and lowercase letters.

• Confirm Password: Re-enter your password for confirmation.

2. KYC (Know Your Customer) Verification

• Step 1: KYC Form Submission

  • Full Legal Name

  • Active Phone Number

• Step 2: Phone Call Verification

  • A call will be made to confirm the details provided and gather additional shop-related information.

3. Seller Information Update

• Name: Full name of the seller.

• Email: Must match the one used during registration.

• Phone: Valid contact number.

• Address: Complete physical address.

• City: City of operation.

• State: Region/Province/State.

• ZIP/Postal Code: Enter your ZIP code or postal code.

4. Shop Settings

After the shop is approved, sellers must configure their shop settings:

• Shop Name: Official name of the shop.

• Shop Phone: Contact number for shop inquiries.

• WhatsApp Number: Business WhatsApp number.

• WhatsApp Order Number: Order-specific WhatsApp number (if different).

• Shop Email: Communication email address.

• Shop Address: Physical address of the shop.

• Shop Short Details: A brief description of the shop.

Logo and Image Requirements:

• Shop Logo: 220x220 px (White background or transparent via removebg.com).

• Shop Image: 2800x700 px (White background or transparent via removebg.com).

• Site Logo: 200x35 px.

• Site Logo Icon: 80x80 px.

• Use imageresizer.com to resize images to the required dimensions.

5. Subscription Plan

• Free Plan: Basic access to essential features.

• Paid Plans: Offers additional features, more products, premium placement, etc.

• Sellers can click on Subscribe Now to choose the plan and proceed with payment for paid plans.

6. Manage Products

• In-house Products:

  • Product Title: Enter product name.

  • Slug: URL-friendly version of the title.

  • Price & Discount: Set regular price and discount percentage.

  • Purchase Quantity: Set minimum and maximum quantity.

  • Product Description & Short Description: Detailed and concise product info.

  • Product Images:

    • Thumbnail Image (800x650 px).

    • Gallery Images (800x650 px).

  • Product Stock & Attributes: Select available stock and attributes (size, color, etc.).

  • Tax & Meta Data: Add relevant taxes and SEO metadata.

  • Category & Shipping Fee: Choose the right category and include the shipping fee.

• Digital Products:

  • Product Title & Slug: Enter product name and URL-friendly title.

  • Price & Discount: Set price and discount.

  • Product Description & Short Description: Provide details of the product.

  • Digital Files: Upload the product files (eBooks, software, music, etc.).

  • Stock: Digital products usually have unlimited stock.

  • Tax & Meta Data: Add relevant taxes and SEO metadata.

  • Category & Shipping Fee: Digital products typically have no shipping fee.

7. Support Ticket Creation

In case a seller has any questions or issues, they can create a support ticket:

• Navigate to Support Ticket Section: Accessible from the dashboard or main navigation.

• Ticket Details:

  • Ticket Title: A brief summary of the issue.

  • Description: A detailed explanation of the problem or question.

  • Category: Select the relevant category (Account Issues, Product Management, etc.).

  • Priority Level: Low, Medium, High.

  • Attach Files: Upload any relevant documents or screenshots.

• Submit Ticket: After filling out the details, click Submit Ticket.

• Ticket Status: View the status (Open, Pending, Resolved) and communicate with the support team.